Refund policy

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In case your item is lost or stolen You can return back to this address:

Dephini Ltd.
Unit 4 Old Smithy Court
80 Station Road
Hampton
TW12 2AX
United Kingdom

Let us know the proof of shipment and I will send you a full refund

*Proof of shipment is required in order to get a refund*

PayPal Payments Important Notice

If any issue with the order contact us directly by email: support@dephini.net or through contact form.
Do not open a Paypal case, as we are not cooperating with Paypal cases, so Paypal company will not resolute your issue.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dephini.net.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dephini.net and send your item to: 11 Wallace Road, Grays, RM17 5AY, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.